Salon Policy
Cancellations & Missed Appointments
Whimsy Do’s strives to provide every guest with the utmost positive and enjoyable experience. We understand that sometimes there are unavoidable circumstances that can conflict with your scheduled appointment and therefore cause you to cancel.
As a courtesy to our other guests and team members, we ask that any cancellations and rescheduling be given a 24 hour notice of your already scheduled appointment.
Repeated “no-call, no-shows” may result in a fee.
Whimsy Do’s offers an email and text message reminder for your scheduled appointments.
Late cancellations and missed appointments leave gaps in the stylist’s schedules that cannot be filled without a timely notice. This 24 hour courtesy notification enables us to schedule other kids, and in turn, maintains availability of services for you and other guests!
In the event your child(ren) is extremely reluctant on getting their haircut, resulting in you deciding not to get their haircut, there will be a fee of 50% of the service that was scheduled. This is due to the fact that we are an appointment based salon.
Due to the volume and flow of the stylists’ schedules, if you are expecting to be late to your appointment, we would appreciate a courtesy call to the salon to let us know you are on your way. If by chance you are more than 15 minutes late arriving to your appointment, we may ask you to reschedule due to the scheduling of other appointments.
Inclement Weather
There are times when the weather causes the need to cancel appointments. We respect the safety of others and in these cases we do not require a 24 hour cancellation. If Whimsy Do’s needs to close due to the inclement weather, the team will contact each client, starting from the first appointment to the last and will work to accommodate the canceled guests on another date as soon as possible!
Child Safety
Due to the chemicals and tools in the salon, we ask that all children be well attended at all times by a guardian. Running is not permitted at any time in the salon. We ask that your child does not “car hop” as a courtesy to other guests coming in for their appointments. Our cars are for children with appointments only. We appreciate your cooperation and understanding, as your child(ren)’s safety is our top priority!
Return Policy
Services
Whimsy Do’s does not issue refunds on salon services. We strive to give the utmost satisfaction to our clients! If you are not satisfied with the work performed, we will make every effort to ensure we rectify the situation. Should you have any questions or concerns, please contact us within 24 hours so we may address these concerns in a timely manner. At that time, we will reschedule you and make any changes or adjustments indicated. Whimsy Do’s will gladly make adjustments, at no cost to you, within 1 week of the original service.